Help Center

• Make sure your photo has good lighting – enough to see the details of your loved one’s face, but not so much that their face is too bright to see. Darker photos make it hard for our designers to capture the details!

• A head-on shot is preferred. Make sure that you get the full face in the photo, including the ears and forehead. If we can only see half of the face or the photo is taken from the side, only half of the face will be on your product! Make sure no parts of the face is cut off.

• Avoid blurry photos – the higher the clarity of the photo, the better. Remember that the photo will be shrunk down, so some subtle features may not be seen as clearly in the final product.

We are able to print 1-2 faces on our custom items depending on the design. Please reach out to us if you want to add more than what is on the design. 

Does it have a face? If so, we can print it!

We love critters of all types. While some of our designs are specific to humans, dogs, and cats, we have tons of fun, printed designs for you to choose from and purchase.

Unfortunately, we can’t provide a proof before ordering because our designers have to personally set up your image and crop out your loved one’s face, but rest assured that if there are any issues, we’ll send you an email for a new image.

Absolutely, we will crop the photo for you!

We prefer to do the cropping so we can get it just right.

We will be happy to help you change your color, size, picture, or cancel/refund the order - please email us at support@soxandjox.co.za as soon as possible with your order number, email address, and your desired changes. Changes/cancellations to orders will only be accepted before an order is put into production.

For Made-to-Order Personalized Products, we may not be able to cancel or change your order once your items have been put into production. This would mean that the designing and shaping has started. To cancel or change it, would mean a charge of R150 customization fee per item, because the item is made to order and can no longer be sold as new.

If you need to change your delivery address, we can help right up until the order is dispatched. Please send us a message with the current delivery address on file and the address that you would like to change it to. Email us at support@soxandjox.co.za with your order number.

We accept payment through South Africa's leading online payment gateway PayFast. You can pay for your order via:

Cheque/Credit Card

Debit Card

Instant EFT

Masterpass

SnapScan

Zapper

Payments are safe and secure

We use a printing process called sublimation. Our apparel is defined as “no feel.”

This means you cannot feel any ink or cracking on your custom products since the product itself is dyed.

For our socks, machine-wash them inside-out with cold water and line dry.

Using a mild detergent and avoiding the use of fabric softener will allow for long-lasting results.

Do NOT tumble dry.

In the event that the customer submitted an image that is not suitable for printing, we will request another image.

Custom orders that are placed without a suitable image will automatically expire after 7 days - Should the order expire Sox&Jox will automatically print the original image submitted and dispatch the order for delivery.

We endeavor to ship your order within 3 - 7 business days of receiving your order. 

During high volume periods, sale periods and festive season processing your order might take slightly longer.

Most couriers in South Africa takes 2-5 working days to deliver goods, depending on where in the Country you are based. 

Once we have dispatched your order we will send you an email with the tracking details. 

We have the following delivery options:

Door to Door with Courier: Delivery to your doorstep R89.

Orders over R650 receive FREE delivery.

You will receive an email with you tracking number as soon as your order has been dispatched.

Simply click on the link in the email and you will be able to track your parcel.